CLIENT REFERENCES
They trusted us.
Banks, insurers, telecom operators, energy companies and retailers entrust us with observing and improving their customer relationship.
12 REFERENCES
Banking
Banking
Banking
Banking
Insurance
Telecoms
Energy
Energy
Retail
Other
Other
Other
Case studies
CLIENT CASES
Banking networkHarmonising the quality of welcome across 40 branches
Quarterly mystery visits, shared assessment grid, branch-level reporting and action plan.
Read the case study →
Telecoms · customer serviceMaking satisfaction measurement reliable
Questionnaire redesign, single barometer, shared dashboard.
Read the case study →
Public service · receptionTraining front-desk staff from field evidence
Preliminary observation, training, six-month follow-up check.
Read the case study →