WHO WE ARE
A pan-African customer relationship and experience consultancy.
From the outset, the firm was founded on the will to place a fundamental human dimension at the heart of customer experience strategies and projects.
2009Firm founded
3Countries: Cameroon, Togo, Canada
+10Team members
+8Tools through technical partnerships
Built on an innovative vision, MKM (Marketing Kommunication Management) supports companies in measuring, improving and transforming their customer relationship.
From field analysis to strategic decision-making, we convert your customers' expectations into sustainable growth levers. Thanks to our presence in three countries, we combine international expertise with local roots to meet the challenges of public and private organisations.
02 — OUR HISTORY
From Cameroon to three offices.
2009
CameroonMKM is founded and the head office established.
2014
TogoOpening of the Togo office, second African location.
2024
CanadaExpansion to the international stage.
03 — VISION
Securing R.O.I. through R.E.C.
RETURN ON INVESTMENT THROUGH RELATIONSHIP – EXPERIENCE – CUSTOMEROUR VISION
“To be a leading consultancy of reference-grade integrity that makes the quality of customer engagement its credo, combining customer relationship and experience within a dynamic sphere of activities.”
“To be a leading consultancy of reference-grade integrity that makes the quality of customer engagement its credo.”
04 — OUR CORE VALUES
01
Customer satisfactionIt is the magnetic north of everything we do. Beyond mere measurement, we help our partners establish satisfaction as an unshakeable standard of cultural and economic performance.
02
TrustThe cement of our reference-grade integrity, trust is earned through the total transparency of our methodologies and the absolute neutrality of our field analyses. It governs the loyalty of our relationships with our staff, our partners and our clients.
03
AvailabilityBeing a leading consultancy means flawless presence and responsiveness. Our three offices (Cameroon, Togo, Canada) and the flexibility of our teams guarantee close, agile support, in step with the pace of your challenges.
04
CommitmentWe are not mere observers; we are fully committed at your side. Our commitment takes the form of sharing innovative thinking, transferring skills and constantly seeking ROI through each of our programmes.
05 — OUR STRATEGIC STRENGTHS
01
PassionOur clients are at the heart of our decisions. What drives us every day is the will to elevate your brands. This passion leads us to design unique experiences that create a genuine emotional connection and lasting engagement.
02
AgilityWe anticipate, we innovate, we dare. Faced with the rapid changes of African and international markets, our agility is a strength. We constantly renew our methods and tools to bring you innovative thinking and tailor-made assessment solutions.
03
RespectWe believe in respect and ethical conduct. An essential foundation of our reference-grade integrity, respect guides each of our surveys. It guarantees absolute neutrality, full data confidentiality and fair relationships with all our stakeholders.
04
ExcellenceWe strive for perfection in everything we undertake. From the scientific rigour of our barometers to the clarity of our strategic reports, excellence is our standard. We do not measure to observe; we measure to transform with precision.
04 — CORE VALUES
It is the magnetic north of everything we do. Beyond mere measurement, we help our partners establish satisfaction as an unshakeable standard of cultural and economic performance.
The cement of our reference-grade integrity, trust is earned through the total transparency of our methodologies and the absolute neutrality of our field analyses. It governs the loyalty of our relationships with our staff, our partners and our clients.
Being a leading consultancy means flawless presence and responsiveness. Our three offices (Cameroon, Togo, Canada) and the flexibility of our teams guarantee close, agile support, in step with the pace of your challenges.
We are not mere observers; we are fully committed at your side. Our commitment takes the form of sharing innovative thinking, transferring skills and constantly seeking ROI through each of our programmes.
05 — STRATEGIC STRENGTHS
Our clients are at the heart of our decisions. What drives us every day is the will to elevate your brands. This passion leads us to design unique experiences that create a genuine emotional connection and lasting engagement.
We anticipate, we innovate, we dare. Faced with the rapid changes of African and international markets, our agility is a strength. We constantly renew our methods and tools to bring you innovative thinking and tailor-made assessment solutions.
We believe in respect and ethical conduct. An essential foundation of our reference-grade integrity, respect guides each of our surveys. It guarantees absolute neutrality, full data confidentiality and fair relationships with all our stakeholders.
We strive for perfection in everything we undertake. From the scientific rigour of our barometers to the clarity of our strategic reports, excellence is our standard. We do not measure to observe; we measure to transform with precision.
06 — CODE OF ETHICS
Seven performance levers, brought together in the D.E.C.L.I.C.T code.
Read the code of ethics →07 — AWARDS
