D.E.C.L.I.C.T.
To bring its vision to life — being a leading consultancy of reference-grade integrity that makes the quality of customer engagement its credo — MKM relies on seven essential performance levers.
Seven essential performance levers serving a single vision: the quality of customer satisfaction.
Duty of advice
MKM Cameroun's contractual commitments are expressed in terms of best-efforts or performance obligations. Independently of its contractual obligation, the services it provides are systematically delivered within the framework of a duty of advice towards its clients.
Ethics
Faced with unforeseen or exceptional situations, MKM Cameroun takes the necessary measures by referring to the full set of principles in this code of ethics and conduct.
MKM Cameroun's clients are entitled to expect our staff to be honest, impartial and competent. To retain its clients' trust, it is essential that MKM Cameroun applies the most rigorous rules of ethics and conduct.
Confidentiality
MKM Cameroun and its staff guarantee the complete confidentiality of any non-public information they come to know from their clients in the course of the various assignments they carry out for and with them.
To this end, MKM Cameroun undertakes to implement all appropriate means to protect this information, and may under no circumstances use it for personal purposes or disclose it without the prior authorisation of its clients.
Loyalty
Towards its clients, MKM Cameroun undertakes to maintain a relationship of absolute loyalty. Unless otherwise agreed, the work produced is the property of the clients. Where assignments of the same nature are carried out for competing clients, MKM Cameroun will inform them of the arrangements put in place to protect their respective interests.
Towards its competitors, MKM Cameroun undertakes to adopt sound and fair practices based on the respect due to professionals of the same trade. Towards its partners, practices based on mutual respect.
Independence
MKM Cameroun's staff undertake to carry out their assignments with complete independence of mind: they make intellectual honesty their rule of conduct in all their dealings with clients, and undertake never to subordinate their clients' interests to their own, whether commercial or of any other nature.
Competence
In delivering its services, MKM Cameroun undertakes to provide all the skills required for their proper execution, and vouches for them.
MKM Cameroun undertakes to demonstrate its ability to progress and innovate in a constantly changing environment, and to keep its methods at the highest standards.
Transparency
MKM Cameroun undertakes to answer any request regarding its organisation, its ownership structure, its links with other activities, and any ties of whatever nature with partners, suppliers and other clients that could give rise to conflicts of interest in the performance of its assignments.
MKM Cameroun's fees are set by contractual agreement with the client, in compliance with the applicable legal framework.
MKM Cameroun's contractual commitments are expressed in terms of best-efforts or performance obligations. Independently of its contractual obligation, the services it provides are systematically delivered within the framework of a duty of advice towards its clients.
Faced with unforeseen or exceptional situations, MKM Cameroun takes the necessary measures by referring to the full set of principles in this code of ethics and conduct.
MKM Cameroun's clients are entitled to expect our staff to be honest, impartial and competent. To retain its clients' trust, it is essential that MKM Cameroun applies the most rigorous rules of ethics and conduct.
MKM Cameroun and its staff guarantee the complete confidentiality of any non-public information they come to know from their clients in the course of the various assignments they carry out for and with them.
To this end, MKM Cameroun undertakes to implement all appropriate means to protect this information, and may under no circumstances use it for personal purposes or disclose it without the prior authorisation of its clients.
Towards its clients, MKM Cameroun undertakes to maintain a relationship of absolute loyalty. Unless otherwise agreed, the work produced is the property of the clients. Where assignments of the same nature are carried out for competing clients, MKM Cameroun will inform them of the arrangements put in place to protect their respective interests.
Towards its competitors, MKM Cameroun undertakes to adopt sound and fair practices based on the respect due to professionals of the same trade. Towards its partners, practices based on mutual respect.
MKM Cameroun's staff undertake to carry out their assignments with complete independence of mind: they make intellectual honesty their rule of conduct in all their dealings with clients, and undertake never to subordinate their clients' interests to their own, whether commercial or of any other nature.
In delivering its services, MKM Cameroun undertakes to provide all the skills required for their proper execution, and vouches for them.
MKM Cameroun undertakes to demonstrate its ability to progress and innovate in a constantly changing environment, and to keep its methods at the highest standards.
MKM Cameroun undertakes to answer any request regarding its organisation, its ownership structure, its links with other activities, and any ties of whatever nature with partners, suppliers and other clients that could give rise to conflicts of interest in the performance of its assignments.
MKM Cameroun's fees are set by contractual agreement with the client, in compliance with the applicable legal framework.