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HOME›INSIGHTS›CUSTOMER RELATIONSHIP

CUSTOMER RELATIONSHIP · 5 MIN · SEPTEMBER 1, 2026

Service charter: from document to practice

Why so many charters stay in a drawer.

Customers waiting in a branch below a queue ticket display

Pan-African consultancy specialised in Customer Relationship and Experience. Headquartered in Cameroon.WWW.MKMAFRIKA.COM

THE FIRMWho we are Our history Vision & values D.E.C.L.I.C.T code of ethics Clients Partners

EXPERTISECustomer value Acquisition & delight Customer engagement Customer experience Loyalty Relationship quality

OFFICESCameroon · mkm.cameroun@mkmafrika.comTogo · mkm.togo@mkmafrika.comEurope · mkm.paris@mkmafrika.com(237) 233 42 81 11

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Pan-African consultancy specialised in Customer Relationship and Experience.

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